Account Security Guide

In cryptocurrency trading, account security is crucial. Below are detailed guidelines regarding forgotten login passwords, forgotten fund passwords, and fund loss.

Forgot Login Password?

1

Click "Forgot Password" Link

On the login page, click the "Forgot Password" link.

2

Enter Email Address

Enter the email address used during registration and submit the request.

3

Check Your Email

Check your email inbox for password reset email from BCB Exchange. Please check your spam folder.

4

View Verification Code

Check the verification code provided by BCB Exchange in your email, then attempt to modify your password.

5

Set Strong Password

Set a strong password (recommended to include letters, numbers, and special characters, with minimum length of 8 characters).

6

Phone Number Reset

The exchange also supports password reset through bound phone numbers. When choosing this method, ensure your phone can receive SMS messages.

Forgot Fund Password?

Fund passwords protect the security of your account funds on the exchange. If you have forgotten your password, please follow these steps:

1

Visit Customer Service

Visit the exchange's customer service page to check if relevant help is provided.

2

Contact Online Support

Contact online customer service, explain your situation, and inform them that you have forgotten your fund password.

3

Provide Verification Materials

Provide relevant proof materials according to requirements. For example:

  • Handheld ID documents (such as ID card, passport, driver's license)
  • Utility bills or bank statements from the last three months
  • Other supporting proof documents
4

Verification Process

Customer service staff will verify the information you provide. Verification is typically completed within 7 working days.

Fund Loss?

If you discover fund loss during the trading process, please take the following measures immediately:

1

Contact Online Support

Immediately contact online customer service to explain the situation and provide transaction records and relevant evidence.

2

Provide Detailed Information

Provide detailed information, including:

  • Specific time and amount of fund loss
  • Any relevant transaction numbers or statement screenshots
  • Your identity verification materials for identity confirmation
3

Review Process

The customer service department will review your request and typically provide a response within 7 working days.

Important Notes

For Password Reset:

  • • The provided identity verification materials must be clear and visible, ensuring accuracy
  • • When providing proof materials, ensure the privacy of your personal information
  • • Ensure the provided identity verification materials belong to the account holder

For Fund Loss:

  • • Keep all transaction records and emails for future reference
  • • Pay attention to exchange announcements for any system maintenance or updates
  • • Regularly update your security settings and passwords
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